Shipping, Returns and Exchanges
Shipping
UK Shipping:
Please allow 48 hours for your order to be fulfilled. Once fulfillment is complete, delivery will take an additional 2-3 business days (excluding Sundays).
All orders are shipped using tracked Royal Mail services (Tracked 48).
Free shipping is provided on orders of £350 or more.
Tracked 48 - £3.99
Tracked 48 (when you spend £350 and over) - FREE
International shipping (United States):
Please allow 48 hours for your order to be fulfilled. Once fulfillment is complete, delivery will take an additional 6-7
business days (excluding Sundays).
Returns, Refunds and Exchanges
Human hair extensions are considered a hygiene product. Therefore, due to the nature of our products, we do not allow returns or exchanges.
In the unlikely event that you receive a damaged, faulty or incorrect item, please contact us within 14 days of delivery and we will be happy to assist you in resolving this issue.